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IT Professional Services

	Applications Development
	Database Management
	Infrastructure Development
	Facility Management Services
	Information Security & Consultancy
	Project Management
	Annual Maintenance Contract
	Business Process Re-engineering
	Call Centers
	IT Consultancy
	Disaster Recovery Planning
	Enterprise Resource Planning
	E- Commerce

> Applications Development	> Database Management	> Infrastructure Development
> Facility Management Services	> Information Security & Consultancy	> Project Management
> Annual Maintenance Contract	> Business Process Re-engineering	> Call Centers
> IT Consultancy	> Disaster Recovery Planning	> Enterprise Resource Planning
> E- Commerce

Annual Maintenance Contract

Today’s business has become highly dependent on computers and different connectivity media’s. Reliability is a major factor, we dread the thought of systems developing a problem at the wrong moment, when we need them the most. Annual maintenance contracts are available for LAN as well as WAN components where in we will:

• Attend to your faulty component in the shortest possible time, usually the same day

• Repair/replace the defective components.

• Do preventive maintenance of the components every month

• Optimize the settings so that they work efficiently

• Check for virus, once every month

• Make sure you can connect to your network flawlessly

Business Process Re-engineering

The global business landscape is changing at a rapid pace. Traditional business practices need to keep pace and upgrade with these changes to meet stringent requirements such as reduced delivery times and higher customer services service levels.

Business process is “a set of logically related tasks performed to achieve a defined business outcome”

BPR Involves:

• Business Vision and Process Objectives.

• Identifying the Processes to be Redesigned.

• Understanding and Measuring the Existing Processes.

• Awareness of IT capabilities.

• Design and Build a Prototype of the New Process.

Call Center’s

Employ a single contact point so that customers can get in touch with your company via multiple channels such as e-mail, web chat, phone, fax and Voice over IP.

This contact centers not only reflects the multiple points of access but also provides your staff with consistent information within an integrated system to better serve and manage high-value interactions with your customers.

The Interaction Center Platform for instance is designed with a sophisticated interaction engine that is capable of automating virtually every aspect of your business interactions. Providing a smooth transition from circuit-switched telephony to Voice over IP.

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